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9.00 - 9.50 AM

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The Consumers of the Future: From Affluent to Influential.

    The Consumers of the Future: From Affluent to Influential.

    How unstoppable forces of demographics, hyper-connectivity and changing consumption patterns will alter reality for retailers and CPG companies.

    Dean Hillier
    Partner & Global Head Consumer and Retail
    Mirko Warschun
    Partner & EMEA Head Consumer and Retail

  • Future of retail with a focus on consumer's store experience

    Future of retail with a focus on consumer's store experience


  • IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    IBM & Walmart: Creating a new standard for Food Safety with Blockchain


  • The New Norm is no Norm

    The New Norm is no Norm

    Today’s consumer no longer suffers from the “pack mentality.” Armed with more information and choices for pricing, products and delivery options, a thousand consumers can travel a thousand different paths to purchase.To capture growth, you’ll need an unrelenting focus on brand relevance and precision, fueled by the right data. The future will reward retailers that unleash new consumer conveniences; manufacturers that react to local tastes; and marketers who capture consumers within a micro-moment.

    In this session, Konrad Gerszke, President, Global Clients, NIESLEN, will share never-before-seen insights backed by real science and define strategies that will reinvent your shopper’s journey.

    Konrad Gerszke
    President, Global Clients, Nielsen.

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10.00 - 10.50 AM

  • Income Inequality and the Consumer Goods Industries: A Challenge to a Sustainable Future

    Income Inequality and the Consumer Goods Industries: A Challenge to a Sustainable Future


  • Next-Generation Customer-Centric Retailing & Supplier Collaboration

    Next-Generation Customer-Centric Retailing & Supplier Collaboration

    Retail shows no sign of slowing down. Customers are shopping through multiple channels on their own terms, and are forcing retailers and suppliers to rethink how they collaborate to engage them and deliver value. In the face of increasing competition and declining loyalty, traditional retailers need deeper insights into customer shopping behaviour and a new generation of planning and execution solutions to turn these insights in action. This also necessitates more active collaboration between retailers and suppliers to ensure the end-customer benefits in their day to day shopping. In this session, Dr Pallab Chatterjee will be joined by a Symphony Retail Solutions customer to discuss how customer-centric retailing can be achieved and share insights from a recent survey of Consumer Packaged Goods manufacturers. By adopting a next-generation approach, retailers and suppliers can generate higher loyalty and improve the in-store customer experience to grow trips and baskets.

    Dr Pallab Chatterjee
    Chairman of the Board of Symphony Retail Solutions

  • Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    Conquering Connected Shoppers: Maximize Omnichannel Opportunities


  • Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth


  • 1

11.00 - 11.50 AM

  •  
The Consumers of the Future: From Affluent to Influential.

    The Consumers of the Future: From Affluent to Influential.

    How unstoppable forces of demographics, hyper-connectivity and changing consumption patterns will alter reality for retailers and CPG companies.

    Dean Hillier
    Partner & Global Head Consumer and Retail
    Mirko Warschun
    Partner & EMEA Head Consumer and Retail

  • Future of retail with a focus on consumer's store experience

    Future of retail with a focus on consumer's store experience


  • IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    IBM & Walmart: Creating a new standard for Food Safety with Blockchain


  • The New Norm is no Norm

    The New Norm is no Norm

    Today’s consumer no longer suffers from the “pack mentality.” Armed with more information and choices for pricing, products and delivery options, a thousand consumers can travel a thousand different paths to purchase.To capture growth, you’ll need an unrelenting focus on brand relevance and precision, fueled by the right data. The future will reward retailers that unleash new consumer conveniences; manufacturers that react to local tastes; and marketers who capture consumers within a micro-moment.

    In this session, Konrad Gerszke, President, Global Clients, NIESLEN, will share never-before-seen insights backed by real science and define strategies that will reinvent your shopper’s journey.

    Konrad Gerszke
    President, Global Clients, Nielsen.

  • 1

12.00 - 12.50

  • Income inequality and the consumer goods industries: A challenge to a sustainable future

    Income inequality and the consumer goods industries: A challenge to a sustainable future


  • Next-Generation Customer-Centric Retailing & Supplier Collaboration

    Next-Generation Customer-Centric Retailing & Supplier Collaboration

    Retail shows no sign of slowing down. Customers are shopping through multiple channels on their own terms, and are forcing retailers and suppliers to rethink how they collaborate to engage them and deliver value. In the face of increasing competition and declining loyalty, traditional retailers need deeper insights into customer shopping behaviour and a new generation of planning and execution solutions to turn these insights in action. This also necessitates more active collaboration between retailers and suppliers to ensure the end-customer benefits in their day to day shopping. In this session, Dr Pallab Chatterjee will be joined by a Symphony Retail Solutions customer to discuss how customer-centric retailing can be achieved and share insights from a recent survey of Consumer Packaged Goods manufacturers. By adopting a next-generation approach, retailers and suppliers can generate higher loyalty and improve the in-store customer experience to grow trips and baskets.

    Dr Pallab Chatterjee
    Chairman of the Board of Symphony Retail Solutions

  • Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    Conquering Connected Shoppers: Maximize Omnichannel Opportunities


  • Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth


  • 1