•   What this Programme Offers

      What this Programme Offers

    • Top-notch retailers welcome Summit delegates in their stores and offer a unique opportunity to interact with store managers; the best way to understand the eclectic local markets through a rich, comprehensive store tour programme.
    • Discover how retailers use diversity to move their businesses in new and exciting directions, and meeting the challenge of giving customers what they want!

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  • Kindly sponsored by

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  •   This is your opportunity to:

    • Focus on the best of food retailing across various formats;
    • Learn how retailers cater to local food culture;
    • Be part of discussions about best practices on the shop floor with local teams;
    • Discover retailing from “behind the scenes” and witness operational excellence in action;
    • Obtain special access to local retail executives; learn the backstory and ask questions;
    • Benchmark your offer with different formats, facilities, merchandising and products.

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It was a pleasure having you with us! We hope you enjoyed the CGF Global Summit. You may now log in and access all the speakers presentations.

Access reserved to the Global Summit participants: enter your username and password to access presentations. For any queries, please contact the Summit team at This email address is being protected from spambots. You need JavaScript enabled to view it.

9.00 - 9.50 AM

  • The Future Consumer – Affluence vs Influence

    The Future Consumer – Affluence vs Influence

    How unstoppable forces of demographics, hyper-connectivity and changing consumption patterns will alter reality for retailers and CPG companies.

    Dean Hillier
    Partner & Global Head Consumer and Retail, AT Kearney
    Mirko Warschun
    Partner & EMEA Head Consumer and Retail, AT Kearney

    Read More
  • Making the Digital Connection: in-store, in-home, in-life

    Making the Digital Connection: in-store, in-home, in-life

    The seismic shifts in consumer landscapes and marketplaces require retailers and brands to re-think their relevancy in consumer’s lives and re-invent their role in disrupted value networks. In this session, we will provide the latest research-insights regarding the future of stores and the upcoming revolution in consumer commerce, which will take place in their homes, seamlessly embedded in their daily living. This is no Star Trek – this is happening now, which we will demonstrate with compelling case examples. We will explore the impact and value for consumers, retailers and consumer goods companies – and the scenario’s for shaping the best way forward in this major shift.

    Kees Jacobs
    Consumer Goods & Retail Lead, Insights & Data Global Practice, Capgemini
    Brian Subirana
    Director of the MIT Auto-ID Laboratory and Research Scientist, The Massachusetts Institute of Technology (MIT)

  • IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    Food authentication and supply chain tracking are critical steps in ensuring the safety of products and ultimately end consumers around the world. Early indications are that Blockchain presents an innovative new way to accomplish these goals. With Blockchain, food products can be digitally tracked from an ecosystem of suppliers from source to consumer. The collaboration of IBM and Walmart combines leading edge technologists at IBM now in the forefront of the rapid evolution of Blockchain with Walmart’s expertise in supply chain, logistics and food safety. Join IBM and Walmart as we discuss the future of food safety and how Blockchain is being used to create a new model for food traceability, supply chain transparency and auditability.

    Frank Yiannas
    Vice President - Food Safety, Walmart
    Laurence Haziot
    Global Managing Director - Consumer Industries (Retail, CPG, Wholesale Distribution)

  • The New Norm is No Norm: Throwing out the old Path to Purchase Rulebook

    The New Norm is No Norm: Throwing out the old Path to Purchase Rulebook

    Today’s consumer no longer suffers from the “pack mentality.” Armed with more information and choices for pricing, products and delivery options, a thousand consumers can travel a thousand different paths to purchase.To capture growth, you’ll need an unrelenting focus on brand relevance and precision, fueled by the right data. The future will reward retailers that unleash new consumer conveniences; manufacturers that react to local tastes; and marketers who capture consumers within a micro-moment.

    In this session, Konrad Gerszke, President, Global Clients, NIELSEN, will share never-before-seen insights backed by real science and define strategies that will reinvent your shopper’s journey.

    Konrad Gerszke
    President, Global Clients, Nielsen.

    Read More
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10.00 - 10.50 AM

  • Income Inequality and the Consumer Goods Industries: A Challenge to a Sustainable Future

    Income Inequality and the Consumer Goods Industries: A Challenge to a Sustainable Future

    A sustainable business model for the future of the consumer goods industries often revolves around a discussion of changing consumer consumption and shopping habits. But another dynamic is emerging in developed consumer markets as an even stronger force—income inequality.The impact of globalization has led to the rise of a new middle class in many emerging markets. These same forces along with the technology revolution have caused a stagnation of lower and middle classes in developed countries. This has created bifurcated and often polarized consumer markets that retailers and manufacturers are struggling to serve. AlixPartners proposes to look at this critical issue, and put forth pragmatic and effective steps the industry can take to create a sustainable future.

    Sanjay Bailur
    Managing Director, global co-lead Consumer Products
    Andy Searle
    Director

    Read More
  • Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    More so than at any other stage in the history of retail the shopper is in control. As more and more people have made the smartphone as a focal point in their lives, they find that they ‘go shopping’ less and do more shopping ‘on the go’. People no longer have to travel to find places to shop and things to buy; retail is in the palm of their hands. The effect of this digital revolution on shopping behaviour has forced businesses to rethink their retail and shopper marketing strategies. We will provide you with global and regional insights into effective consumer-centric omnichannel strategies: What does it mean to be convenient, to offer the right choice, to have an effective price strategy and to provide the right experience. Join us to discover how REWE has embraced these fast-moving trends and turned them into business success.

    Jean-Jacques van Oosten
    Chief Digital Officer, REWE
    Gerhard Hausruckinger
    Chief Commercial Officer, GfK

    Read More
  • Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Retailers own the direct relationship with the customer and manufacturers provide the products they buy. Both parties have data and analytical capabilities but a single view of the truth is required to truly be successful in 21st century retailing. The winners are the ones who will leverage insight to collaborate and focus on what really matters to the customer.

    During this session, M&S will explain how they engage with their customers and how they leverage the new Sparks card customer loyalty programme to enhance their customers’ experience and their understanding of customer needs.

    M&S and IRI will also present a strategic view of the benefits to suppliers who are regularly using insight to engage with retailers on optimizing the key areas that impact the customer experience: decisions relating to range, price, promotion and NPD.

    Nathan Ansell
    Nathan AnsellGlobal Loyalty Director, M&S
    José Carlos González-Hurtado
    President of International, IRI

    Read More
  • Competing with Amazon: How Virtual Reality & Artificial Intelligence Can Deliver Compelling Customer Experiences

    Competing with Amazon: How Virtual Reality & Artificial Intelligence Can Deliver Compelling Customer Experiences

    Amazon has fundamentally changed the way customers shop. Faced with increasing competition and declining loyalty, traditional CPG retailers and suppliers have to rethink how they deliver compelling and highly personalised customer experiences across all channels. Enter Virtual Reality and Artificial Intelligence. Next-generation technologies spawned outside retail that have the imminent potential to help retailers and suppliers generate higher loyalty and improve the integrated in-store, online and mobile customer experience to drive revenue and category growth. In the session Dr. Romesh Wadhwani, Chairman & CEO of Symphony Technology Group (including Symphony Retail Solutions) will share insights into this new CPG retailer and supplier paradigm and how technological advancements can leverage the vast trove of customer and other data to deliver compelling customer experiences.

    Dr Romesh Wadhwani
    Chairman & CEO of Symphony Technology Group

    Dr Pallab Chatterjee
    Chairman of the Board of Symphony Retail Solutions

    Read More
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11.00 - 11.50 AM

  • The Future Consumer – Affluence vs Influence

    The Future Consumer – Affluence vs Influence

    How unstoppable forces of demographics, hyper-connectivity and changing consumption patterns will alter reality for retailers and CPG companies.

    Dean Hillier
    Partner & Global Head Consumer and Retail, AT Kearney
    Mirko Warschun
    Partner & EMEA Head Consumer and Retail, AT Kearney

    Read More
  •  Making the Digital Connection: in-store, in-home, in-life.

    Making the Digital Connection: in-store, in-home, in-life.

    The seismic shifts in consumer landscapes and marketplaces require retailers and brands to re-think their relevancy in consumer’s lives and re-invent their role in disrupted value networks. In this session, we will provide the latest research-insights regarding the future of stores and the upcoming revolution in consumer commerce, which will take place in their homes, seamlessly embedded in their daily living. This is no Star Trek – this is happening now, which we will demonstrate with compelling case examples. We will explore the impact and value for consumers, retailers and consumer goods companies – and the scenario’s for shaping the best way forward in this major shift.

    Kees Jacobs
    Consumer Goods & Retail Lead, Insights & Data Global Practice, Capgemini
    Brian Subirana
    Director of the MIT Auto-ID Laboratory and Research Scientist, The Massachusetts Institute of Technology (MIT)

  • IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    IBM & Walmart: Creating a new standard for Food Safety with Blockchain

    Food authentication and supply chain tracking are critical steps in ensuring the safety of products and ultimately end consumers around the world. Early indications are that Blockchain presents an innovative new way to accomplish these goals. With Blockchain, food products can be digitally tracked from an ecosystem of suppliers from source to consumer. The collaboration of IBM and Walmart combines leading edge technologists at IBM now in the forefront of the rapid evolution of Blockchain with Walmart’s expertise in supply chain, logistics and food safety. Join IBM and Walmart as we discuss the future of food safety and how Blockchain is being used to create a new model for food traceability, supply chain transparency and auditability.

    Frank Yiannas
    Vice President - Food Safety, Walmart
    Laurence Haziot
    Global Managing Director - Consumer Industries (Retail, CPG, Wholesale Distribution)

  • The New Norm is No Norm: Throwing out the old Path to Purchase Rulebook

    The New Norm is No Norm: Throwing out the old Path to Purchase Rulebook

    Today’s consumer no longer suffers from the “pack mentality.” Armed with more information and choices for pricing, products and delivery options, a thousand consumers can travel a thousand different paths to purchase.To capture growth, you’ll need an unrelenting focus on brand relevance and precision, fueled by the right data. The future will reward retailers that unleash new consumer conveniences; manufacturers that react to local tastes; and marketers who capture consumers within a micro-moment.

    In this session, Konrad Gerszke, President, Global Clients, NIELSEN, will share never-before-seen insights backed by real science and define strategies that will reinvent your shopper’s journey.

    Konrad Gerszke
    President, Global Clients, Nielsen.

    Read More
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12.00 - 12.50

  • Income inequality and the consumer goods industries: A challenge to a sustainable future

    Income inequality and the consumer goods industries: A challenge to a sustainable future

    A sustainable business model for the future of the consumer goods industries often revolves around a discussion of changing consumer consumption and shopping habits. But another dynamic is emerging in developed consumer markets as an even stronger force—income inequality.The impact of globalization has led to the rise of a new middle class in many emerging markets. These same forces along with the technology revolution have caused a stagnation of lower and middle classes in developed countries. This has created bifurcated and often polarized consumer markets that retailers and manufacturers are struggling to serve. AlixPartners proposes to look at this critical issue, and put forth pragmatic and effective steps the industry can take to create a sustainable future.

    Sanjay Bailur
    Managing Director, global co-lead Consumer Products
    Andy Searle
    Director

    Read More
  • Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    Conquering Connected Shoppers: Maximize Omnichannel Opportunities

    More so than at any other stage in the history of retail the shopper is in control. As more and more people have made the smartphone as a focal point in their lives, they find that they ‘go shopping’ less and do more shopping ‘on the go’. People no longer have to travel to find places to shop and things to buy; retail is in the palm of their hands. The effect of this digital revolution on shopping behaviour has forced businesses to rethink their retail and shopper marketing strategies. We will provide you with global and regional insights into effective consumer-centric omnichannel strategies: What does it mean to be convenient, to offer the right choice, to have an effective price strategy and to provide the right experience. Join us to discover how REWE has embraced these fast-moving trends and turned them into business success.

    Jean-Jacques van Oosten
    Chief Digital Officer, REWE
    Gerhard Hausruckinger
    Chief Commercial Officer, GfK

    Read More
  • Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Sharing a 360 degree view of the customer: How to leverage Big Data for smart growth

    Retailers own the direct relationship with the customer and manufacturers provide the products they buy. Both parties have data and analytical capabilities but a single view of the truth is required to truly be successful in 21st century retailing. The winners are the ones who will leverage insight to collaborate and focus on what really matters to the customer.

    During this session, M&S will explain how they engage with their customers and how they leverage the new Sparks card customer loyalty programme to enhance their customers’ experience and their understanding of customer needs.

    M&S and IRI will also present a strategic view of the benefits to suppliers who are regularly using insight to engage with retailers on optimizing the key areas that impact the customer experience: decisions relating to range, price, promotion and NPD.

    Nathan Ansell
    Nathan AnsellGlobal Loyalty Director, M&S
    José Carlos González-Hurtado
    President of International, IRI

    Read More
  • Competing with Amazon: How Virtual Reality & Artificial Intelligence Can Deliver Compelling Customer Experiences

    Competing with Amazon: How Virtual Reality & Artificial Intelligence Can Deliver Compelling Customer Experiences

    Amazon has fundamentally changed the way customers shop. Faced with increasing competition and declining loyalty, traditional CPG retailers and suppliers have to rethink how they deliver compelling and highly personalized customer experiences across all channels. Enter Virtual Reality and Artificial Intelligence. Next-generation technologies spawned outside retail that have the imminent potential to help retailers and suppliers generate higher loyalty and improve the integrated in-store, online and mobile customer experience to drive revenue and category growth. In the session Dr. Romesh Wadhwani, Chairman & CEO of Symphony Technology Group (including Symphony Retail Solutions) will share insights into this new CPG retailer and supplier paradigm and how technological advancements can leverage the vast trove of customer and other data to deliver compelling customer experiences.

    Dr Romesh Wadhwani
    Chairman & CEO of Symphony Technology Group

    Dr Pallab Chatterjee
    Chairman of the Board of Symphony Retail Solutions

    Read More
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